Return Policy

Thank you for choosing Cycolour.
We hope that every necklace, bracelet, and pair of earrings you receive meets your expectations. If you need to request a return after receiving your order, please carefully read the following return policy before placing your order.

1. Return Request Period

  • You can submit a return request within 14 days from the date you actually receive the goods, provided the goods meet the return conditions.
  • Return requests submitted after 14 days will not be accepted. Thank you for your understanding.

Note: The return period is based on the "delivery date" shown by the logistics company.

2. Goods Eligible for Return

To ensure the quality and hygiene of our jewelry, the returned goods must meet the following conditions:

  • The goods are in an unworn and unused condition.
  • The goods are in good condition with no obvious wear, scratches, deformation, or artificial damage.
  • The goods are in their original packaging, including but not limited to the packaging box, packaging bag, tags, and related accessories (if any).
  • The goods have not suffered quality problems due to improper storage, maintenance, or human factors.

If the above conditions are met, Cycolour will process your return request.

3. Situations Not Eligible for Return

The following situations are not covered by the return policy:

  • Returns requested after the 14-day return period.
  • Goods that have been worn or used, or show obvious signs of use.
  • Damage caused by personal reasons (such as pulling, collision, water damage, incorrect cleaning methods, etc.).
  • Changes in personal preference (such as deciding the item is unsuitable after wearing it).

4. Return Request Process

If you need to request a return, please follow these steps:

  • Within the return period, contact us through the Contact Us page or customer service email.
  • Provide your order number, information about the item(s) you wish to return, and the reason for the return.
  • After we confirm that the return conditions are met, we will provide you with the return address and relevant instructions.

Please do not return the goods before receiving confirmation. Packages returned without confirmation may not be processed correctly.

5. Return Shipping Fee Explanation

  • For returns due to personal reasons (such as unsuitability, dislike, or change of mind), the return shipping fee must be borne by the buyer.
  • If the return is due to product quality issues or incorrect items received, please contact us as soon as possible after receiving the goods. We will provide corresponding solutions based on the actual situation.

6. Product Inspection and Refund Processing

  • We will inspect the returned goods upon receipt.
  • If the goods meet the return conditions, we will arrange a refund for you.
  • The refund will be returned via the original payment method.
  • The actual time for the refund to arrive may vary depending on the payment platform or bank processing procedures, usually taking several business days.

If the returned goods do not meet the return conditions (e.g., show signs of use or damage), we will contact you to explain the situation.

7. Refund Amount Explanation

  • The refund amount only includes the actual amount paid for the product.
  • Shipping costs incurred in the original order (if any) are generally not refundable.
  • If the return is due to quality issues or incorrect items received, the refund or handling method will be negotiated and resolved based on the specific circumstances.

8. Precautions During Transportation

  • Please properly package the goods when returning them to avoid damage during transportation.
  • We recommend using a traceable shipping method and retaining proof of return.
  • If the goods are damaged during return due to improper packaging, it may affect the refund result.

9. Policy Statement and Modification Rights

Cycolour reserves the right to interpret and adjust this return policy within the scope permitted by law.
If the policy content changes, the latest version published on the website shall prevail.

10. Contact Us

If you have any questions about the return policy, please feel free to contact us through the Contact Us page.
We will assist you with patience and clarity in handling related matters.